Many of us enjoy playing video games and even if we don’t, we likely know somebody that plays them regularly. That is why this recall is so important, as it affects so many people. This particular recall is for the Energizer Xbox One 2X smart charger. There have been serious issues associated with this charger and this recall is massive.
This is not the first time that Xbox has been plagued by recall issues. Back in 2007, the Xbox 360 had issues and Microsoft extended the warranty to 3 years. It ended up costing $1 billion according business insider. This 2017 recall of the Xbox One charger may not have quite so big of a price tag for Microsoft, but it is still a serious concern.
The United States Consumer Product Safety Commission’s website said that a recall for the charger was issued on March 14. It was a voluntary recall by the manufacturing company, Performance Design Products under the CPSC’s fast track recall process. It was hoped that the situation would be remedied quickly.
The particular charger that is being recalled can charge two of the Xbox controllers at the same time. They are made of plastic, black and are 3.5 inches long, 5 inches wide and 11 inches tall. You will see the word Energizer printed on the product label. The item number is 048-052-NA, which can be found on the bottom of the charger.
The reason why the charger is being recalled is because it poses a hazard to consumers. They have been reported overheated from the charger’s cover and are also reported to have committed a burning odor.
These particular chargers were manufactured in China and were sold at Best Buy, Amazon.com and game stop. There were also many other online and physical locations where they were sold. It is estimated that between February 2016 and February 2017, approximately 121,000 units were sold. The cost was $40.
24 reported cases of overheating and six reported instances of the foul odor were reported in the United States. There have been no injuries reported.
A number of these units have also been sold outside of the United States, including in Mexico and Canada. No reports or injuries have been reported in Canada.
If you have the charger in question, they are advising that you stop using it immediately. You should contact Performance Designed Products and arrange to have the charger returned and receive a refund.
In order to arrange a refund, customers can call Performance Designed Products at 800-263-1156 from 10 a.m. to 4 p.m. PDT Monday through Friday. They can also visit the company’s website at www.pdp.com, where they should click on “Safety Recall.”
Consumers can also contact the CPSC Consumer Information hotline with questions at 800-638-2772 from 8 a.m. to 5:30 p.m. EDT, according to Performance Designed Product’s website.
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